Return requests must be made in the presence of the delivery person at the time of delivery. Once the delivery person leaves, returns will not be accepted.
Return Applicable If:
The product is damaged or defective
The wrong product is delivered
Size issue (size return or exchange is accepted)
The product is unused and in resalable condition
2. Exchange Policy
Exchange is allowed if:
Wrong product is delivered
Size does not fit
Product is damaged or defective
Exchange depends on stock availability. If unavailable, a refund will be provided.
3. Refund Policy
Refunds are applicable if:
Paid order cannot be fulfilled
Product is damaged or incorrect and verified
Size exchange is not available
Refund Processing Time
Refunds will be processed within 3 hours to 1 business day after approval.
Refund Method
Mobile banking (bKash, Rocket, etc.)
Original payment method (for prepaid orders)
Delivery and COD charges are non-refundable
4. Return & Refund Not Applicable
Returns and refunds will NOT be applicable if:
Return is requested after the delivery person leaves
Product is used, washed, or damaged by the customer
Customer changes mind after delivery
Color variation due to screen or lighting
Discounted, clearance, or promotional products
Wrong size selected by the customer (if size chart was clearly provided)
Fake, incomplete, or suspicious claims
5. Shipping Charges
Delivery charges are non-refundable
Return shipping cost may be deducted unless the mistake is from Shuch Shilpo
6. Governing Law
This policy is governed by the laws of Bangladesh. Any disputes will be handled under Bangladeshi law.
